Return Policy

Dear customers!

La Rose Flower Studio brings to your attention that in accordance with the Law of the Russian Federation "On Protection of Consumer Rights" dated 02/07/1992 No. 2300-1 (as amended on 10/25/2007) and Decree of the Government of the Russian Federation on 01/19/1998 No. 55 (as amended March 27, 2007) cut flowers and potted plants of good quality are not subject to exchange and return.

If defects in the delivered flower arrangement are found, if they have not been agreed upon, you have the right to choose:

• require replacement with a similar floral arrangement of equivalent value;
• require replacement with a floral arrangement of a different cost with a corresponding recalculation of the purchase price;
• demand a commensurate reduction in the purchase price of the flower arrangement;
• to demand the gratuitous elimination of the flaws of the flower arrangement or the reimbursement of the costs of their correction by you or a third party;
• refuse to fulfill the contract of sale and demand a refund of the amount paid for the flower arrangement. At our request and at our expense, you must return the flower arrangement with defects.

We, of course, are responsible for the shortcomings of the flower arrangement, if you presented the specified requirements before the transfer of the flower arrangement at your disposal.